Refund and Return Policy – Carilomaxcity

At Carilomaxcity, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to assist you. Please read our Refund and Return Policy below for information on how to return products and request a refund.

Effective Date: January 8, 2025

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be in new, unused, and unassembled condition, with all original packaging, tags, and labels intact.
  • Proof of purchase (order number or receipt) must be provided.
  • Certain items such as personalized or custom-made products and open-box products are not eligible for return, unless defective.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@Carilomaxcity.com within 30 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and the return instructions.

  3. Prepare the Item for Return: Ensure that the item is in its original condition, with all packaging, labels, and accessories. Please securely pack the item to prevent damage during return shipping.

  4. Return Shipping: You will be responsible for paying the return shipping costs unless the product is defective or the wrong item was shipped. We recommend using a trackable shipping service to ensure that your return is delivered safely. Shipping costs are non-refundable.

  5. Return Address: Returns should be sent to the following address:

    Carilomaxcity Returns Department
    212 5th St NE, Grand Meadow, Minnesota (MN)
    Phone: (507) 754-5046

3. Refund Process

Once we receive your returned item and it meets our return policy requirements, we will process your refund. The refund will be issued to the original method of payment used at the time of purchase. Refunds typically take 5-10 business days to appear on your bank or credit card statement, depending on your financial institution.

4. Non-Refundable Items

The following items are non-refundable and will not be accepted for return:

  • Items marked as final sale or clearance.
  • Personalized, custom-made, or engraved products.
  • Opened or used fitness equipment (unless defective).
  • Gift cards.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, we recommend returning the original item for a refund and placing a new order for the item you want.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@Carilomaxcity.com. We will provide you with a return label at no cost to you. Once we receive the damaged or defective product, we will either:

  • Replace the item (if available), or
  • Issue a full refund for the damaged or defective item.

Please include clear photos of the damage or defect in your return request to help us process your claim quickly.

7. Late Returns

Returns received after the 30-day return period will not be accepted. We encourage you to inspect your items upon delivery and contact us within the allowed timeframe for any return or exchange requests.

8. Cancellations

If you wish to cancel your order before it is shipped, please contact us as soon as possible. We process orders quickly, so we cannot guarantee that cancellations will be accepted once the order has been shipped. If your order has already shipped, please refer to our Return Process.

9. Shipping Fees

Shipping fees are non-refundable. If you received free shipping and return the product, the cost of shipping will be deducted from your refund.

10. Contact Information

If you have any questions about returns or refunds, or if you need assistance with your return, please contact our customer support team:

We value your satisfaction at Carilomaxcity and will do our best to ensure a seamless return and refund process. Thank you for shopping with us!

This Refund and Return Policy was last updated on January 8, 2025.