Refund and Returns Policy
Effective Date: March 7, 2025
At Carilomaxcity, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process.
Return Policy:
Eligibility for Return: You can return any unused and unopened items within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, with packaging intact.
Non-returnable Items: Some items are non-returnable due to hygiene or safety reasons. This includes, but is not limited to, opened or used fitness accessories such as resistance bands, yoga mats, and other personal-use items.
How to Return an Item:
- Contact Us: Please reach out to our customer support team at info@Carilomaxcity.com or call (507) 754-5046 within 30 days of receiving your order to initiate the return process.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or defective upon receipt. In such cases, Carilomaxcity will cover the return shipping charges.
Refund Policy:
- Once we receive the returned item and verify its condition, we will process a refund to the original payment method used at the time of purchase.
- Refunds typically take 5-7 business days to appear on your account, depending on your bank or credit card provider.
Exchanges:
If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.
Damaged or Defective Items:
- If your item is damaged or defective upon arrival, please contact us immediately at info@Carilomaxcity.com or (507) 754-5046. We will arrange for a replacement or refund and cover any return shipping costs associated with the defective item.
Changes to Return and Refund Policy:
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any updates.
Thank you for shopping with Carilomaxcity! We are committed to ensuring that your fitness equipment shopping experience is a positive one, and we aim to make returns and refunds as easy as possible.